Privacy policy
Privacy Policy
Last updated: May 9, 2026
At IndiWipes, we believe personal care should support comfort, dignity, confidence and independence. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or interact with our brand.
By using our website and services, you agree to the practices outlined below.
Who We Are
IndiWipes operates this website and online store, powered by Shopify, which helps us securely provide our products and services to you.
For the purposes of applicable data protection laws, IndiWipes is the data controller of your personal information.
Contact Details
Email: care@indiwipes.co.uk
Business Address: XXXXX
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
Information We Collect
When you visit our website, place an order or contact us, we may collect certain information including:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order details and purchase history
- Payment confirmation information
- Device and browser information
- Website usage and interaction data
- Customer service messages or enquiries
We only collect information necessary to operate our store, fulfil orders, improve customer experience and comply with legal obligations.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and updates
- Improve our website and customer experience
- Protect against fraud and misuse
- Respond to enquiries and requests
- Send marketing emails if you have chosen to receive them
- Comply with legal and regulatory obligations
We respect your privacy and will never sell your personal information to third parties.
Payments & Security
Payments on our website are processed securely through trusted third-party providers via Shopify.
We do not store full payment card details on our servers.
We take reasonable measures to protect your information, however no online transmission or storage system can ever be guaranteed completely secure.
Marketing Communications
If you subscribe to our emails or updates, we may send you:
- Product updates
- Launch announcements
- Wellbeing content
- Offers and promotions
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:
care@indiwipes.co.uk
Cookies & Website Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality
- Understand how visitors use our website
- Enhance your shopping experience
- Support marketing and advertising performance
Cookies may collect information about:
- Browser type
- Device information
- Pages viewed
- Time spent on the website
- Referring websites
You can manage or disable cookies through your browser settings.
Shopify & Third-Party Services
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Shopify and certain trusted third-party providers may process your information in order to:
- Process payments
- Deliver orders
- Provide website hosting
- Support analytics and marketing
- Improve website performance
These providers process information according to their own privacy policies and applicable laws.
You can learn more about Shopify’s privacy practices here:
Sharing Your Information
We only share your information where necessary to operate our business and services, including with:
- Payment processors
- Delivery and shipping providers
- Website and ecommerce service providers
- Analytics and marketing platforms
- Legal or regulatory authorities where required by law
We do not sell your personal information.
International Data Transfers
Some of the services we use may process information outside the United Kingdom or European Economic Area.
Where this happens, we take reasonable steps to ensure your information is protected using recognised legal safeguards and secure processing measures.
Your Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction or objection to certain processing
- Withdrawal of marketing consent
- Data portability requests
To exercise any of these rights, please contact:
Data Retention
We keep personal information only for as long as reasonably necessary to:
- Fulfil orders
- Provide customer support
- Meet legal, tax and accounting obligations
- Resolve disputes
- Enforce agreements
Children’s Privacy
IndiWipes does not knowingly collect personal information from children.
Our website and products are intended for adults.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies separately.
Updates To This Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
Any updates will be posted on this page with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
IndiWipes
Email: care@indiwipes.co.uk
Address: XXXXX